Privacy Policies

Privacy Policies
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ProCredit Bank SH.A. is the data controller of the personal data provided by natural persons when they are using the services that we offer, either through our business outlets or through our online presence when using our website, web application, or mobile application.

Hereinafter, the terms “the Bank” and “we” and its derivatives refer to ProCredit Bank SH.A. The term “you” and its derivatives refer to the user of our services. The term “privacy notice” refers to this document. The term “website” refers to https://www.procreditbank.com.al/, the “web app” refers to https://ebanking.procreditbank.com.al/User/LogOn, and the “app” refers to ProCredit Albania in App Store and ProCredit Mobile Banking Albania in Google Play.

This privacy notice informs you about the collection, use and processing of personal data. The rules outlined in this document apply to any form of data, be them stored electronically, on paper, or on any other storage device.

Controller for the purposes of the Law no. 124/2024 on “On the Protection of Personal Data” and sub legal acts in accordance with this law, is ProCredit bank Sh.a.

Procredit bank has appointed a Data Protection Officer who is accessible for the issue of personal data in the bank as the contacts below:

  • Ms. Emiljan Dyrmishi
  • Contact no. +355 (4) 2 389 389
  • E-Mail: Emiljan.Dyrmishi@procredit-group.com; HOCompliance@procredit-group.com
  • ProCredit Bank Sh.a,
  • Albania Dritan Hoxha Street, near sport hall” Asllan Rusi”, 1026, Tirana, Albania
  • www.procreditbank.com.al
  • kujdesindajklientit@procredit-group.com ; informacion@procredit-group.com


For more information click here.